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Once an order is confirmed, we will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. In case of Damaged product we need to be notified of damaged product within 1 day from delivery date via email to [email protected] In the email, order number, image of invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent. In case of multiple item shipments, only the affected product can be returned and replaced. We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution. Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. In case of Missing product we need to be notified of missing product within 1 day from delivery date via email to [email protected] In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box & unboxing video with all items received to be sent. We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. In case of spoiled product we need to be notified of spoilage of product within 1 day from delivery date via email to [email protected] In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared. We will work with you on providing an amicable solution. Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
